Shipping policy

Last updated: 13 November 2026

Seller: Dreaming Forever Ltd (trading as Nuralia). Contact: support@trynuralia.com

1. Where we deliver

We deliver to the United Kingdom and to all 27 EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

2. Delivery options and costs

Free Shipping (standard): free, no minimum order.
Express Shipping: £3.99 (shown in your local currency at checkout).

The delivery option and cost you choose are confirmed at checkout.

3. Processing and delivery times

Orders are usually processed and dispatched within 1–3 working days. Delivery times depend on your location and the carrier. Any timeframe we give is an estimate, not a guaranteed date. Express Shipping is generally faster than standard delivery but is not guaranteed to arrive on a specific day.

If we have not delivered your order within 30 days of your order (or by any delivery date we agreed with you), you can treat the contract as ended and get a full refund, as provided by law.

4. Tracking

When your order is dispatched we send you an email with tracking information where available.

5. Customs, duties and VAT

UK addresses: prices include UK VAT where applicable. There are no extra import charges for UK deliveries.
EU addresses: goods sent from the UK to the EU are imports. Import VAT, and in some cases customs charges, may apply. Where we collect EU VAT at checkout (for example under the EU Import One-Stop Shop, IOSS, for eligible orders), you will not be asked to pay import VAT on delivery. Where it is not collected at checkout, the carrier or customs authority may ask you to pay import VAT, duties and a handling fee before delivery. These charges are set by the authorities and are not controlled by us.

6. Address details

Please check your delivery address carefully. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange redelivery (the extra delivery cost may be charged) or a refund of the goods.

7. Lost or damaged parcels

The goods are our responsibility until they are delivered to you.

Damaged on arrival: please email support@trynuralia.com within 48 hours of delivery with your order number and photos or a video of the item and packaging. We will repair or replace the item, or refund you where the law requires (see our Refund Policy).
Not arrived: if tracking shows no progress, or your parcel is late, email us. We will investigate with the carrier and, if the parcel is lost, send a replacement or refund you.